Level 3 Support Technician Jobs in Australia Plains SA, Australia

Level 3 Support Technician

  • Australia Plains SA, Australia 
Verve Partners
Freshers can also apply
Full Time
Job Description

This MSP organisation is looking for a candidate with a experience working within a helpdesk environment, with Level 2/3 and networking knowledge. You will be working with clients predominately on the Eastern seaboard however they are expanding and exciting times are ahead. Duties Will Include Handle incoming calls, create, manage, follow-up and resolve support requests via the ticket-based CRM at a level 2 - 3 level Provide technical advice to clients and interact with third parties on their behalf Deliver quality, professional remote support in a timely fashion Collaborate with Senior Engineers, Subject Matter Experts and Team Leaders on support issues Engage in regular interaction with all technical teams within the business including field engineers and other support departments At times you may be scheduled onsite to a client for preventative maintenance to customers Assemble and configure server and networking components for onsite implementation Perform onsite troubleshooting, fault resolution, installations, upgrades and other IT projects Work within ISO framework and adhere to certification standards Who are we looking for: Relevant Qualifications or Certifications Evidence of troubleshooting end-user workstation environments and Microsoft Office 365 Experience configuring devices using Apple iOS and Android mobile platforms Knowledge of Active Directory, Microsoft Exchange and cloud services such as Microsoft Office 365, Azure, and related platforms Experience using virtualisation technologies as well as fundamentals in management of VMWare (or Hyper-V) virtual environments Capable of deploying and troubleshooting backup and anti-virus technologies Experience managing networks, network hardware, networking concepts Exposure in CompTIA A+, CompTIA Network+, CCNA, Microsoft Certification(s) or equivalent(s) This organisation is all about organic growth and will promote within before going to market. They have a growth plan to double in size within two years so it's an exciting time to join. They offer flexible working arrangements and regular study is offered. A current Australian drivers licence is required. For a confidential chat please call Melanie on 0448 431 486 or forward your resume today. Verve Partners is an energetic team of specialist consultants reimagining recruitment Australia-wide. With over 170 years of combined experience, we’ve found the sweet spot in talent search - and want to share it. By scouting smart, digging deep and embracing diversity, we grow vibrant careers, cultures and communities. We currently have offices in the lifestyle cities of Newcastle and Wollongong. We acknowledge and pay our respects to the Traditional Owners of the land on which we work and live. We pay our respects to the First Peoples of this country, their culture and Elders past, present and emerging. We recognise that this land was and always will be Aboriginal and Torres Strait Islander land because sovereignty was never ceded.

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