Solution Engineer Jobs in Australia Plains SA, Australia

Solution Engineer

  • Australia Plains SA, Australia 
3 to 3 years
Full Time
Job Description

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. Do you want to unleash your true potential in an exciting and rewarding work environment? At Acqueon we offer more than just a job. We offer endless possibilities for you to make a mark in the industry. As a Solutions Consultant in Acqueon you will…. Support the business in achieving its strategic objectives. The Solutions Consultant is a consultative sales, technology and solution focused specialist who creates great customer confidence with their technical expertise and uncanny ability to drive desirable business outcomes. In addition to being viewed as a trusted technical advisor to the customer, the Solutions Consultant will also have regional responsibility for solution design, business development, and transition of proposals from presales to production, while remaining engaged with the customer post production serving as a thought leader for the next opportunity. The Solutions Consultant works closely with the sales account manager throughout this process and will also assist in the decision to pursue or pass on an opportunity. A strong vendor relationship is required to ensure a complementary understanding of the partner vendors’ ecosystem. The Solutions Consultant is expected to manage customer proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC. The Solutions Consultant also provides customer feedback to Product Management to champion the development and rollout of new software-as-a-service solutions desired by our customers. Delivering compelling demos; technical enablement; proofs of concept for the entire Acqueon Portfolio. Presenting with high energy to varied audiences from IT Management to executive leadership Partnering with Account Managers, Partner SE teams on discovery, sales strategy, presentations, and opportunity management Working closely with Engineering, Product & Pro Services to ensure solutioning of minimum viable product for the client for delivering customer success. Responding to RFI/RFPs, creation of SOW, pricing templates and documentation. As a Solutions Consultant in Acqueon you will need…. 1- 3 years of Contact Center experience. A professional, dedicated, humble and curious person who has the desire to work collaboratively within a team. Curiosity and energy – ability to understand the customer’s true pain points and apply our solutions to help meet the customer needs. Experience in Sales Engineering / Solutions Consulting or similar customer-facing roles. A demonstrated ability to match product capabilities to client architectures, and to explain complex concepts to varied audiences Technical knowledge of enterprise environments with SaaS based solutions. Functional understanding of call center/contact center operations and processes Knowledge of related applications, relational database, and web technology Understanding of integrations by API between solutions.

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