ANZ About Cisco Full Stack Observability: Cisco FSOis to deliver always-on, secure exceptional digital experiences, you need to move beyond domain-specific monitoring, break down siloed workflows and correlate telemetry from multiple sources. Cisco Full-Stack Observability gives you: Visibility: Build a shared business context to align IT teams supporting full technology stack. Insight: Transform siloed data into actionable business insights. Action: Act on what matters most to the business and user experience. About the role: As a Success Program Manager, you will be responsible for the strategic account management and technical leadership of a portfolio of Cisco FSO with strategic customers in the APAC region. Working directly with customers, you will be the subject matter expert on Cisco Full Stack Observability. You will be responsible for delivering value by driving adoption of our platform across the client’s enterprise. In addition, you will have the opportunity to work directly with our Product Management, Engineering, and Marketing teams to share your knowledge and experiences to ultimately improve our business and our customers’ success. In collaboration with the rest of our go-to-market and technology organization and an eye towards scale, you will play a pivotal role in defining a holistic customer journey which driving exceptional customer retention rates. Your performance will be directly measured against license consumption, net recurring revenue, and overall usage of FSO applications. Day-to-day responsibilities will include a mixture of technical consultation, troubleshooting, and relationship management. Think of yourself as the customer’s ‘Chief Adoption Officer.’ Key responsibilities: Act as a Single Point of contact for the customer adoption Customer Onboarding - Configuration guidance/best practices, Configuration guidance/best practices, Configuration guidance/best practices,Coaching on Deployment Readiness & Best Practice, Coaching on Deployment Readiness & Best Practice Product Adoption - Coaching on Deployment Readiness & Best Practice, Provide insights on consumption & telemetry to the customer, Technology Assessment & Discovery Incident Escalation - Escalation support & troubleshooting for critical outages & complex issues, Defect / Feature Request review with the customer and drive the fix internally with BU/PM, Quarterly Executive Business Review Strategy/ Product Roadmap Discussion Qualifications: 7+ years work experience in a technical, business-facing role, including, but not limited to: pre/post-sales consulting, professional services, technical account management, customer support and engineering, etc. Excellent communication and presentation skills; the ability to interface with a variety of stakeholders and describe complex technology in simple terms. Experience with escalation management and working with Sales, Support, Product Management and Engineering Understanding of the business goals that our customers are trying to achieve: reducing number of incidents, incident duration, and driving increase in customer experience and perception. Experience and high comfort level building and nurturing relationships with business and technical stakeholders at all levels. Strong presentation and documentation skills. Ability to work with multiple clients concurrently Desirable Skills: Experience/understanding of Application Performance Management (APM) Experience with Cisco directly Working knowledge of storage area networks and virtualization technologies Knowledge of AWS, Azure and/or other cloud technologies Knowledge of basic networking components and concepts Ability to troubleshoot basic networking issues that may prevent communication between hosts Experience with web servers and common relational databases used in today’s application architectures and an ability to understand SQL. Education: Bachelor’s degree or equivalent work experience. Computer Science degree desired. Just a Note: Note to Recruiters and Placement Agencies: Cisco does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Cisco employee. Cisco will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Cisco. Cisco is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor. Cisco complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance). If your disability makes it difficult for you to use this site, please contact recruiting@Cisco.com. Cisco participates in E-Verify.