About the job About Us Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 4,500,000 active users choose Tabby to stay in control of their spending and make the most out of their money. Over 15,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale's use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others. About The Role We are looking for an experienced UX Researcher, with experience working on complex user journeys, omnichannel products, and service design research. Candidates, with transferable skills, and who meet the essential attributes from their work or personal experiences, are also welcome You'll be working in a dynamic, rapidly evolving environment with the following responsibilities: This role supports the existing product teams, and provides specialist research expertise, from identifying user problems in-depth, concept testing, product validating, to running research on the ground, and sharing actionable insights. This means that you will own your part of the UX research in product development, as follows: Advocate for end user's needs eg customers, merchants, staff..etc Advocate for Design Thinking Approach within Tabby, and facilitate workshops in hypothesis formulating, problem framing, solution ideation, prioritisation, and co-design research. Contribute to developing team roadmap in collaboration with Product and Design teams Identify proactively research opportunities, that meet customer needs and business objectives Plan and deliver research activities, both in-field or remotely, e.g., studying customer behaviour at their natural environment, or online, as and when required Test concept ideas, product usability, and pricing models Share user insights, and motivations, effectively and creatively, to engage with product managers, designers and relevant stakeholders Lead on developing 1-2 parts of UX Research Ops e.g., Community of Practice, Sharing Knowledge across the organisation, Research Repository and making it accessible, and/or delivering training and development sessions as and when needed. Whom we are looking for: We are looking for an experienced UX Researcher, with experience working on complex user journeys, omnichannel products, and service design research. Candidates, with transferable skills, and who meet the essential attributes from their work or personal experiences, are also welcome Essential Attributes Personal attributes Curiosity for understanding human behaviour, ways of thinking, motivations and needs Empathy with people from different backgrounds, cultures and needs Self-awareness of own strengths and support needs; when to build on them, and when to seek multidisciplinary collaboration and buy-in, for the benefit of end users Staying up to date about the UX research and design thinking methodology, best practice, and sharing recent developments in own field of work, with team Behavioural competency Experience in advocating for people's needs and goals at all stages of product development, with the love to share user research findings, insights and reports, to relevant stakeholders. Experience in conducting UX research for complex user journeys, omnichannel products, both digital products and offline services Experience in facilitating design thinking workshops e.g., problem framing, solution ideation, prioritisation, and co-design research. Experience in using mixed research methods eg contextual inquiry interviews, basic statistical analysis, concept and pricing testing,…etc Ways of working Impact and value-focussed and recognises that research success depends on the impact it makes for end users and business Independent and Collaborative, who initiates and takes pride in own work, with input from stakeholders in research planning, analysis and delivery Adaptable and is ready to change own plan, based research findings, changing customer needs, and/or business priorities, for a better customer experience overall. Adopt highest ethical standards to user research, and treat customers and their data with utmost respect and integrity, based on customer's permission and job needs. Qualifications Bachelor's degree in psychology, sociology, anthropology, research methods, or any other social science discipline, with emphasis on mixed methodology, or equivalent practical experience. Desirable attributes NN/g or Service Design Award certification, and/ or experience in running research for service design, and/or customer support operations. Master's degree in psychology, or human-interaction design or similar social science discipline. Experience in storytelling techniques and sharing user insights Experience in using collaborative and testing research tools eg Miro, Dovetail, Usability Hub, and Notion How to apply for this role: Please submit a sample of your research work. Kindly don't send results or full reports. We are more interested in seeing what you cover in your research plan, how you ask your questions, and how you prepare for workshops you use to engage with teams or stakeholders, Upon application, kindly send us the following: Research Plan Interview Discussion Guide and/or Survey Questions Problem Framing or Solution Ideation Workshop Preparation Guide or Instructions Prioritisation Workshop Preparation Guide or Instructions (optional) What you can expect We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. A working environment that gives you autonomy and responsibility from day one. You should be comfortable with the idea that the quality of your work will influence the shape of your career. Participation in company's employee stock options program. Health Insurance We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). If this sounds exciting to you, we'd love to hear from you! Benefits found in job post Medical insurance