Customer Support Analyst (Hybrid) Jobs in NY, USA

Customer Support Analyst (Hybrid)

  • New York, NY, USA 
5 to 5 years
Full Time
Job Description

A university graduate. You have a Bachelor’s degree in Real Estate, Finance or Business. A strategic thinker. You enjoy analyzing financial data from a strategic perspective. A problem solver. You are a logical thinker; yet you are incredibly adept at thinking of all possible answers.You believe in researching options and creating innovative solutions. An outstanding communicator. You are concise, on point and effective. You are able to communicate complex requirements and technical details clearly across the team. A stickler. You insist on keeping up with industry standards and trends. You are extremely organized and you pride yourself on being detail-oriented. A customer champion. You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills. A team player. You have excellent interpersonal skills. You work equally well independently or as part of a team. Bonus points if: you have basic knowledge of software installation and configuration in environments such as Citrix and Windows. As well as exposure to and knowledge of server and networks technology: LAN/WAN, TCP/IP, VPN, SQL Databases, Active Directory, SRSS. You learn new technologies quickly. We are looking for a Customer Support Analyst. This is a role for someone who thrives in a customer-facing role solving problems. We need someone with an analytical mindset who has experience working with financial models and cash flow calculations. Resolve issues. Identify, analyze and solve problems affecting customer's software. Respond to inquiries. Provide timely, intelligent and professional responses to customer calls and emails. Communicate. Actively support the customer in all aspects through to problem resolution keeping customer informed throughout life of incident. Document. Clearly and concisely log and track details of solutions and maintain resolution database. Learn. Come up to speed on new technologies, software, and concepts. Prioritize. Recognize when issues need escalation to senior representatives or Development. Collaborate. Work closely with global intercompany departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.

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