Implementation Consultant/Product Specialist Jobs in TX, USA

Implementation Consultant/Product Specialist

  • Fort Worth, TX, USA 
ECI Software Solutions
5 to 5 years
Full Time
Job Description

Bachelor’s or Master’s degree in business, accounting, supply chain, information systems or equivalent Strong ERP product knowledge, 1-3 years ERP experience preferred Prior experience in software implementation or consultation. Understand common industry business practices in manufacturing, operations, distribution, and finance Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated and an internal desire to succeed Excellent presentation and written/oral communication skills Possesses a professional presence suitable for direct client interaction by telephone Valid drivers license and/or passport for the travel within the US & Canada that will be required. Proficiency in Microsoft Office products and Microsoft Windows Be the primary representative and go-to resource for new customers implementing the all-inclusive ECI DEACOM ERP platform. Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements. Understand and deliver upon ECI Deacom implementation methodology, which includes the ability to complete: Requirements gathering through existing process reviews Systems design and fit-gap analysis System configuration and setup Engineer Deacom solutions based on complicated customer business requirements Concept validation and user acceptance testing Pre-implementation system testing Data migration and data formatting recommendations Consulting recap and activity reporting Drive Key Performance Indicators (KPIs) to help customers understand and continuously improve their business. Travel to customers domestically and internationally, average 50%, understanding business processes and delivering training for customers using DEACOM. At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture. We offer competitive benefits focused on employee well-being, including paid volunteer time off! We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years. We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row. Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®). Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

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