Drive renewals process by acting as the primary contact for the Customer Success and Sales teams to ensure that customer self-served and sales-assisted renewals are on time, appropriately documented and closed Process order requests for varying levels of deal size and complexity in our CRM system Review order requests for data integrity, working closely with accounting and commissions to ensure accuracy Engage with customers to gather renewal documentation, such as contract signatures and purchase orders Partner with AR and Sales on tracking and reporting delayed renewals Work directly with the Order Management team to ensure that month end goals are met efficiently, including performing end of month controls Work closely with stakeholders in customer success, sales, accounting and revenue operations to establish renewals policies and procedures Drive process improvements to current renewals process to improve sales rep experience as well as reduce overall processing time Track and report key renewals metrics to stakeholders.BA/BS degree Demonstrated superior customer service skills Strong communication and interpersonal skills; must be able to work well with internal customers and stakeholders (especially sales, accounting and business operations orgs) Strong attention to detail, both as a processor and as a reviewer Ability to work both independently and collaboratively to achieve shared team objectives Ability to understand and follow defined process requirements Creative problem solving skills.1-3 years Deal Desk experience in a SaaS company 1-3 years relevant Salesforce experience High energy and track record of excellence Innovative, highly motivated, and success driven approach to work activities Ability to manage multiple projects and meet deadlines Passion for working with emerging technologies and an ability to understand new technical concepts.