6-8 years Teamcenter Support experience, with atleast 3 years supporting a customer Production instance Mandatory Teamcenter Skills: Teamcenter Installation in a distributed environment Teamcenter custom template install using BMIDE Distributed FMS configuration Dispatcher configuration Active Workspace Installation and Configuration NX and Solidedge CAD Integration Working experience in Perl/Batch Scripts Catia, AutoCAD and ProE CAD Integration with Teamcenter SQL Scripting Certifications ITIL AWS Cloud Certifications Other Mandatory Skills: Strong analytical and trouble shooting abilities. Loves solving problems Has a systematic way to solve problems. Should be able to perform root cause analysis and arrive at the right solution Excellent verbal and written communication skills Team player Learning attitude - willing to learn new things. Basic Linux and Windows Operating System knowledge Good to Have Skills: Mentoring of junior team members Use Pareto or 5 Why or any other Industry technique for root cause analysis Ability to automate some of the tasks Scripting knowledge would be useful DBA knowledge on Oracle/MS SQL Roles and Responsibilities: Have to work in shifts, as we are supporting 24x7 customers May have to work on Call during holidays Solve L2 tickets on the application Apply patches on test, UAT and Production Server Document root cause analysis of issues Reach out to GTAC for Product Issues and raise IRs Communicate with users on issues Work with L3 on issues which cant be solved by L2 Provide workarounds to issues Develop Knowledge Management database for solved issues