ShipHawk is transforming one of the oldest industries – shipping and warehouse management – into a transparent, efficient market benefiting both retailers and consumers. We are on a mission to level the playing field so independent businesses everywhere can compete and thrive. This means giving our customers the tools they need to compete with some of the largest companies in the world. Assist in day to day operations of Technical Support Implement existing and new processes and measurements of Technical Support Contribute to Providing technical support to ShipHawk customer base Document policies/processes and workflows of Technical Support Provide feedback to management regarding necessary changes and updates. May include other duties as assigned by Management Benchmark Industry Trends Available to work 10 - 15 hours per week in the Santa Barbara Office. Must be a critical thinker, and a detail-oriented problem-solver Excellent verbal and written communication skills, with the ability to understand and analyze problems without extensive context Curious and quick learner, with a healthy dose of initiative Excellent time management skills, able to efficiently prioritize tasks and remain flexible Enjoy a fast-paced and team-based environment with the ability to create a positive environment facing adversities