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Associate Support Specialist Jobs in Dublin, Ireland

Associate Support Specialist

  • Dublin, Ireland 
GoTo Ireland Unlimited
Negotiable
5 to 5 years
Full Time
Job Description

Strong focus on customer support and excellent written and communication skills in English 1+ years of experience in a similar role, preferable with MDM/EMM Strong interest and sufficient technical competence for one of following; Android, iOS, macOS and Windows Self-managing with attention to detail Upbeat personality, positive attitude, team player. Advanced support --- You will take over escalations coming from Level 1 Support Specialists. Troubleshooting --- You will identify, repeat, limit and solve customer problems. Stakeholder Management --- You will cooperate with technical writers, product development and technical pre-sales teams regarding troubleshooting and testing new fixes. Reaching out to the customer to explaining the solution for their problem.

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