Understanding and experience in working with Data Management and Electronic and/or Mechanical Computer Aided Design (ECAD/MCAD) tools and processes – (NX, Catia, SolidWorks) ITIL Service Management certified Understanding of existing processes like support, software sales and software development IT project management experience Experience of working within an enterprise level software business, providing excellent levels of customer support in an advisory role. Basic knowledge of main products implemented at the customer base. Technical consulting or support experience providing software within the Manufacturing sector (ideally automotive, defense, industrial manufacturing). Any experience with PLM would be highly desirable (e.g. Teamcenter, Windchill, Enovia, Delmia, SAP PLM, Oracle PLM) however we would consider people with experience in ERP / SAP, which includes performing proof of concepts, defining requirements and scope deployment, as well as being part of the selection process. Excellent communication and presentation skills in English, and Business level language skills in French, German or Spanish would be highly desirable. Ability to manage multiple priorities. Basic knowledge of business process management. BS/BA in an engineering or manufacturing-related discipline or a similar profession. Should have recent experience leading and managing requests of technical and business consultants from within, and outside of their formal organization. Some business travel will be required. Establish and build a trusted advisor relationship from both a business and technical perspective with major and strategic accounts, sales executives, and technical resources. Develop a keen understanding of the customer’s specific business and technical drivers and major initiatives. Understand the customer’s business structure and product lifecycle processes. Help the customer in the definition of business and technical requirements in the areas of product development, manufacturing and support. Support the customer during the implementation and operation of appropriate Siemens solutions by navigating reported issues through the involved SPLM departments. Coordinating communication with the customer, providing a transparent and regular status overview and demand response from involved SPLM departments and customer related resources. Proactively review and analyse the support needs across the product portfolio and manage escalation and prioritize issues.